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Bank
📍 3R4V+V8X, Melchor de Mencos, Guatemala


I am extremely disappointed with Banrural's customer service. On November 25, 2024, I reported a complaint regarding an exorbitant fee of 64.80 GTQ charged for a withdrawal of 1,000.00 GTQ from an ATM in Melchopeten (ATM No. 3390). Despite providing detailed information and submitting the receipt, I have received no response to date. The lack of transparency regarding fees and the complete disregard for customer inquiries are absolutely unacceptable for a bank. A fee of almost 6.5% of the withdrawn amount is not only disproportionate but also customer-unfriendly. Banrural demonstrates here that they clearly don't care about customer satisfaction. I hope this review prompts the bank to reconsider its customer service and fee policy.
a year ago
5 years ago
Opening hours below. ATM always open.
6 years ago
8 years ago
9 years ago